Terms of booking

Booking and deposit

A booking is confirmed when a 25% deposit has been received. The deposit holds your date and is deducted from the final bill. Deposits are non-refundable, because once a date is held we turn other parties away.

Paying the balance

The balance is due 7 days before the party, by bank transfer or cash. Cash must reach us before the day of the party rather than on it.

Notice

We ask for at least 4 days' notice for a booking.

Changing or cancelling

We will always try to reschedule before anything else, and if the birthday child is ill we treat finding a new date as a priority. If a date that works cannot be found and you cancel, the deposit is retained. If you cancel within 7 days of the party you are refunded 50% of what you have paid. If you cancel within 48 hours of the party no refund is due, as the date can no longer be filled.

Numbers

Each party price covers up to 8 children. Additional children are charged per head as shown on the packages page, to a maximum of 15. Above 8 children a second host attends. Please tell us final numbers when you pay the balance.

The waiver

A completed and signed waiver is required for every child before the party. It covers allergies, sensitivities, activities to opt out of, additional needs and photography consent. We cannot carry out activities on a child for whom no waiver has been returned.

Your home

We ask for a room with space for the children to sit, somewhere to sit for the foot spas, plug sockets, access to water and ventilation. We take care in your home and cover surfaces where appropriate, but we cannot accept liability for pre-existing damage or for ordinary wear.

Supervision

A parent or responsible adult must be present in the property throughout the party.

If we cannot attend

In the unlikely event that we cannot attend, we will offer an alternative date or a full refund of everything you have paid, including the deposit.

Last updated

18 September 2026.